Refund and Returns Policy

At TCSA.shop, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 15-day return policy to ensure your shopping experience is as enjoyable as possible.

1. Eligibility for Returns:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any item not in its original condition, damaged, or missing parts for reasons not due to our error, may not be eligible for a refund.

2. Initiate a Return:

To initiate a return, please contact our customer service team at support@tcsa.shop within 15 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure that we receive your returned item.

4. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

5. Exchanges:

If you received a defective or damaged item, we will happily exchange it for the same item. Please contact us at support@tcsa.shop to initiate the exchange process.

6. Non-Returnable Items:

Certain items are not eligible for return, including gift cards and downloadable software products.

7. Late or Missing Refunds:

If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us at support@tcsa.shop.

8. Contact Us:

If you have any questions about our Refund and Return Policy, please contact our customer service team at support@tcsa.shop.

Thank you for shopping at TCSA.shop. We appreciate your trust and are here to ensure your satisfaction.

TCSA.shop Team